Missed Appointment Policy

Our goal is to provide quality health care to all clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only the provider, but our other clients as well. Please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please call Kate van GIlst R.H.N as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hours in advance.

How to Cancel Your Appointment

If you need to cancel your appointment, please call/ email us at (705) 760 - 0263/ katevangilstnutrition@gmail.com between the hours of 9 am - 6 pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a $50.00 missed appointment fee.

Thank you for your understanding,


Serving clients across Peterborough, Kawartha Lakes, Lindsay, Marmora, Minden, Tory Hill, Beaverton, Oshawa, Scarborough, Toronto, Mississauga, Markham, Etobicoke, Vaughan, Barrie, Belleville, Brant, Brantford, Brockville, Burlington, Brampton, Cambridge, Clarence-Rockland, Cornwall, Greater Sudbury, Guelph, Haldimand County, Hamilton, Kingston, Kitchener, London, Norfolk County, North Bay, Orillia, Ottawa, Owen Sound, Pembroke, Pickering, Port Colborne, Prince Edward County, Quinte West, Sarnia, Sault Ste. Marie, St. Catharines, St. Thomas, Stratford, Temiskaming Shores, Waterloo, Welland, Windsor, Woodstock, Richmond Hill, and all of Ontario.

Contact Katie Van Gilst - Peterborough Holistic Nutritionist

The services of CAHN-Pro members may be covered by these insurance companies:
  • Industrial Alliance
  • Claim Secure
  • DiBrina Sure Group
  • Johnson Insurance
  • Manulife
  • Great West
Please note
For CAHN-Pro member’s services to be covered, the employer must have included nutrition in the services they allow for their employees.
Most insurance companies require verification of CAHN-Pro membership for services to be covered.
Specific coverage may vary based on the client’s package.